In the dynamic landscape of modern business, the capacity to learn from errors is not just an advantageous skill but an essential component of success. This perspective is eloquently presented in Mark Graban’s The Mistakes That Make Us, particularly in the context of lean methodology. Originally rooted in manufacturing, lean… Read More "Lean Methodology and Learning from Errors: A Path to Innovation and Growth"
November 26, 2023
January 4, 2024
Preventing Mistakes in Healthcare – An Excerpt from ‘Lean Hospitals’
The following is an edited and annotated excerpt from my Shingo Award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. To me, “mistakes” and “errors” are synonyms, so a discussion of “mistake-proofing” is the same as “error-proofing.” A Serious Problem With Large, Unknowable Numbers It is hard to… Read More "Preventing Mistakes in Healthcare – An Excerpt from ‘Lean Hospitals’"